Payment Policy

Secure Sockets Subcaste (128 Bit SSL Security) alma-melbourne.com uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption ( scrambling) of sensitive information, including watchwords and Mastercard figures, during your online deals. All of the forms on our point are secured with SSL technology so your particular information stays safe and out of vicious hands.

PAYMENT TERMS AND CONDITIONS

We accept the following credit and disbenefit cards

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All prices and figures are listed in AUD. Please read Shipping Policy for more information.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and revolving credit information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around Mastercard data to reduce Mastercard fraud via its exposure.

Your Payment Information

Your card number it isn’t accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and thus the last 4 digits of your card.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the site address will show “HTTPS” in your browser.

We don’t love it when someone gives away our personal information and neither do you. That’s why we don’t rent, sell or share your personal information with anyone.

Our Privacy Policy details how your personal information is collected and thus the way your personal information could even be used.

What is your return policy?

You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.

As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.

Our Return and Refund Policy

How Do I Return An Item?

To initiate a return, please contact our customer service by email at info@alma-melbourne.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

What are your delivery costs?

From our hands to your doorstep. Free delivery on all Australian orders.

Do you ship internationally?

Currently, we deliver only in the Australia.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use our Track your order page.

What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro
  • Mobile payments: Apple Pay, Google Pay