Shipping policy
Last updated: 20 January 2026
At Alma Melbourne, we are proud to serve customers across the United States with reliable and efficient shipping. Please read below for important information about how we deliver your orders.
1. General Shipping Information
We currently ship throughout Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding public holidays.
During peak seasons or promotional periods, processing times may be slightly longer. If significant delays occur, we will notify you.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all Australian orders. No minimum purchase is required.
4. Estimated Delivery Times
Once your order has been processed, estimated delivery timeframes are:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 3–7 business days (Monday to Friday)
- Total Estimated Delivery Time: 5–10 business days
Order Cut-Off Time: 6:00 PM
Time Zone: Australian Eastern Standard Time (AEST)
Delivery times are estimates only and may be affected by carrier delays, severe weather conditions, customs processing, or high-demand periods.
5. Shipping Restrictions
We do not ship to:
- PO Box addresses
- APO/FPO/DPO military addresses
- Restricted or inaccessible areas
Certain products may be subject to shipping limitations due to carrier restrictions or applicable regulations.
6. Failed Delivery or Returned Packages
If a delivery attempt fails due to incorrect address details or the package is otherwise undeliverable, it may be returned to us.
If this occurs, we will contact you to arrange re-shipment. Additional shipping charges may apply.
It is the customer’s responsibility to ensure shipping details are accurate at the time of purchase.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will work with the shipping carrier to investigate and resolve the issue promptly.
Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law, where applicable.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect operational changes, improvements to our services, or compliance requirements (including Google Shopping Ads policies). The most current version will always be published on this page.
Contact Information
Store name: Alma Melbourne
Company name: D.J.T Trading
Company Address: Ter Hunen 2, 5151HP, Drunen, NL
Warehouse Address: 35 Leigh Rd, Croydon VIC 3136, Australië
Company nr.: 92108822
Phone: +61 468 273 165
Email: info@alma-melbourne.com
Monday to Friday | 09:00 – 17:00 (AEST)
Weekends | 11:00 – 16:00 (AEST)
We aim to respond to inquiries within 24 hours.