Privacy policy

Last updated: January 20, 2026

Alma Melbourne operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Alma Melbourne is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined under the Australian Privacy Act 1988 (Cth). Personal information does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details

Name, billing address, shipping address, email address, and phone number.

Financial information

Payment method, transaction details, payment confirmation, and other payment-related information. Payment details are processed securely by third-party payment providers and are not stored directly by us.

Account information

Username, password, preferences, and account settings.

Transaction information

Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and order history.

Communications

Information you provide when contacting us, including customer support inquiries or feedback.

Device and technical information

IP address, browser type, device identifiers, network information, cookies, and similar technologies.

Usage information

How and when you interact with our website and Services.

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers who assist us in operating the Services

  • From third-party partners, where permitted by law

How We Use Your Personal Information

We collect, use, and disclose personal information only where reasonably necessary to carry out our business activities, including to:

Provide and manage the Services

  • Process orders, payments, returns, and exchanges

  • Create and manage customer accounts

  • Arrange shipping and fulfilment

  • Personalise your shopping experience

Marketing and communications

  • Send transactional emails related to your orders

  • Send marketing communications where permitted by law

  • Display relevant advertising on our website and third-party platforms

You may opt out of marketing communications at any time.

Security and fraud prevention

  • Protect our website, customers, and business

  • Detect and prevent fraudulent or unauthorised activity

Legal and compliance purposes

  • Comply with Australian and international legal obligations

  • Respond to lawful requests from regulators or authorities

  • Enforce our terms and policies

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary, including:

  • Shopify and related service providers (payment processing, hosting, analytics, fulfilment, IT support)

  • Marketing and advertising partners, in accordance with their own privacy policies

  • Professional advisers, such as legal or accounting providers

  • Government authorities where required or authorised by law

  • Affiliates or related entities

  • In connection with a business transaction, such as a merger, sale, or restructuring

We do not sell personal information in the ordinary meaning of the term.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store in order to provide and improve the Services. Your information may be processed in countries outside Australia.

Shopify may use your information to support enhanced features such as fraud prevention and personalised advertising. In these circumstances, Shopify acts as an independent controller for that data processing.

You can learn more about how Shopify handles personal information via the Shopify Consumer Privacy Policy and manage your rights through the Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyse usage, and improve performance. You can manage cookie preferences through your browser settings, however disabling cookies may affect site functionality.

International Data Transfers

Your personal information may be stored or processed outside Australia, including in the United States, Canada, or Europe. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy standards, including through contractual protections.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights (Australia)

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent to marketing communications at any time

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Information

Store name: Alma Melbourne

Company name: D.J.T Trading
Company Address: Ter Hunen 2, 5151HP, Drunen, NL
Warehouse Address: 35 Leigh Rd, Croydon VIC 3136, Australië
Company nr.: 92108822
Phone: +61 468 273 165
Email: info@alma-melbourne.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to all privacy inquiries within 24 hours.