Terms of service
OVERVIEW
Welcome to Alma Melbourne! The terms “we”, “us” and “our” refer to Alma Melbourne. Alma Melbourne operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Alma Melbourne is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence and that you have the legal capacity to enter into binding contracts. If you allow a minor to use the Services on a device you own or control, you are responsible for that minor’s activity.
To use the Services, including browsing our online store or purchasing products, you may be required to provide certain information, including your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you are authorised to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You must not sell, transfer, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to accurately display our products and services in our online store. However, product colours and appearance may vary depending on your device, screen, and settings.
To the extent permitted by law, we do not guarantee that product appearance will exactly match what is displayed online. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).
All product descriptions, availability, and pricing are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered, on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you make an offer to purchase products from Alma Melbourne. Alma Melbourne reserves the right to accept or reject any order at its discretion. An order is not accepted until we confirm acceptance and receive full payment.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after acceptance. If an order is cancelled or modified, we will attempt to notify you using the contact details provided.
Returns and exchanges are governed solely by our Refund Policy [LINK], in addition to any non-excludable rights you have under Australian law.
You represent and warrant that purchases are for personal or household use only and not for resale or commercial purposes.
SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts are subject to change without notice. The price charged will be the price displayed at the time the order is placed and confirmed.
Unless stated otherwise, prices do not include taxes, shipping, customs, or import charges. Prices may differ from those offered by third parties or physical retail locations.
You agree to provide accurate and up-to-date billing and payment information. You represent that you are authorised to use the payment method provided and that all charges will be honoured.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and are not guaranteed. Alma Melbourne is not responsible for delays caused by shipping carriers, customs, or events beyond our reasonable control.
Risk of loss and title pass to you once the order is handed to the carrier, subject to applicable consumer protection laws.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services — including trademarks, logos, text, images, graphics, videos, and software — is owned by Alma Melbourne, its affiliates, or licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
Nothing in these Terms grants you any rights to the intellectual property of Alma Melbourne, Shopify, or any third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Alma Melbourne is powered by Shopify. All purchases made through the Services are transactions directly between you and Alma Melbourne.
Shopify is not responsible for any aspect of sales, products, or services provided by Alma Melbourne. You release Shopify and its affiliates from any claims arising from your transactions with Alma Melbourne.
SECTION 13 – PROHIBITED USES
You must not use the Services in any way that is unlawful, harmful, misleading, abusive, or that may damage Alma Melbourne, Shopify, or other users, or expose them to liability.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Alma Melbourne and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law, including guarantees that cannot be excluded.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Alma Melbourne, Shopify, and their affiliates from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 21 – GOVERNING LAW
These Terms of Service are governed by the laws of Australia, without regard to conflict of law principles. You submit to the non-exclusive jurisdiction of the courts of Australia.
SECTION 24 – CONTACT INFORMATION
Store name: Alma Melbourne
Company name: D.J.T Trading
Company Address: Ter Hunen 2, 5151HP, Drunen, NL
Warehouse Address: 35 Leigh Rd, Croydon VIC 3136, Australië
Company nr.: 92108822
Phone: +61 468 273 165
Email: info@alma-melbourne.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to inquiries within 24 hours.